It’s designed for both new and experienced support workers who want to strengthen their understanding of professionalism, ethics, boundaries, and record-keeping — essential skills for high-quality support.

Support workers must provide proof of identity, a valid Working With Children Check (WWCC) or equivalent, an NDIS Worker Screening Check, up-to-date police check, any required qualifications or certificates, and bank/tax/super details for onboarding. Some providers may also require a First Aid/CPR certificate.

To arrive prepared and on time, follow care plans, maintain professionalism, communicate clearly, document shifts accurately, respect participant boundaries, and uphold confidentiality and safety procedures.

Accurate notes ensure continuity of care, support safety, protect workers legally, track progress, and provide evidence of services delivered under the NDIS. Documentation must be clear, factual, and completed after each shift.

It is a quick-reference tool that helps workers ensure they have completed all documentation, mandatory training, and first-day preparations. It keeps workers organised and reduces the risk of forgetting essential steps.

• Task-focused: “I completed the activity for the participant.”

• Outcome-focused: “I supported the participant to build skills through the activity.”
  Outcome-focused support promotes growth, independence, and meaningful progress — not just getting through the day.

Goals are listed in the participant’s NDIS Plan, support plan, or onboarding documents. Workers should review these before providing support and ask the participant (or their family/coordinator) for further clarification when needed.