Module 7: Communication with Participants & Families

Communication with Participants & Families

Overview:

Great support starts with great communication. This module equips you with the tools to build trust, reduce confusion, and connect more meaningfully with both participants and their families or carers.

Content:

✅ Communication Starts With Listening

✅ Active Listening – Are You Really Listening?

✅ Emotional Intelligence in Action – Staying Steady in Big Moments

✅ Inclusive & Respectful Language – Words Matter

✅ Communicating with Families – Building Trust Through Respect

✅ Practice Prompts & Empathy Reflection – Strengthening Connection Through Conversation

✅ Communication That Builds Connection

Resources:

✅ Conversation Empathy Reflection

What you’ll learn:

✅ How to use active listening and body language effectively

✅ The power of emotional intelligence in support work

✅ Ways to navigate difficult conversations with empathy and respect

✅ Inclusive language tips for diverse needs and backgrounds

✅ How to build collaborative, respectful relationships with families

✅ When to step back — and when to speak up professionally

This module helps you lead with clarity, listen with care, and create calm, connected experiences — every shift, every person.

⚠️ Please note: each module is designed for one-time use only

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