Module 8: Getting to Know Your Participant

Getting to Know Your Participant

Overview:

Effective support begins with understanding. This module helps support workers build strong, respectful relationships by learning the key information that keeps participants safe, empowered, and supported as individuals — not just clients.

Content:

✅ Get to Know Your Participant

✅ Medical Conditions or Medical Plans

✅ Behaviours of Concern

✅ Safety First

✅ Communication Preferences

✅ Respecting Preferences and Routines

✅ Cultural Awareness

Resources:

✅ Get to Know Your Participant Guide

What you’ll learn:

✅ What to review before your first shift (participant profile, goals, and plans)

✅ Why medical information, behaviour plans, and safety risks matter

✅ How to understand communication preferences and cultural needs

✅ The importance of routines, likes/dislikes, and personal comforts

✅ How to gather insight from families, carers, or coordinators

✅ When to ask questions and how to record what you learn

By the end of this module, you’ll have a clear process for preparing to support someone with care, confidence, and purpose — because real support starts with really knowing who you’re supporting.

⚠️ Please note: each module is designed for one-time use only

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