NDIS Essentials – Part Two

NDIS Essentials Part Two

Support Worker – NDIS Essentials – Part Two: Service Agreements, Support Budgets, Line Items & Responsibilities

Turn confusion into confidence — understand your professional responsibilities, invoice correctly, and deliver support the NDIS way.

Many support workers feel unsure about what’s billable, how to invoice correctly, or what counts as “reasonable and necessary” under the NDIS. That uncertainty can lead to errors, lost income, or unintentional misuse of participant funding.

NDIS Essentials – Part Two takes the mystery out of the process.
This program builds on your understanding of NDIS structures and gives you the practical knowledge to stay compliant, confident, and transparent in your work.

What You’ll Learn

You’ll dive deeper into the professional side of support work, including how to:

•  Create and follow clear Service Agreements — setting boundaries, expectations, and mutual trust between you and the participant.
• Invoice accurately and ethically — using the correct line items for face-to-face, non-face-to-face, and travel supports.
• Apply travel and cancellation rules correctly — including the 7-day short-notice cancellation policy and what can (and can’t) be invoiced.
• Understand NDIS pricing rules — how rates change by day, time, and support type, and why accuracy protects both you and your participant.
• Deliver supports that meet the “reasonable and necessary” test — ensuring every activity links to participant goals, independence, and inclusion.
• Recognise what’s not covered by the NDIS — such as personal or recreational costs like meals, tickets, or memberships.

Why It Matters

When you understand how to invoice correctly, follow Service Agreements, and apply NDIS rules with confidence, you:

• Protect participant funding from being misused or wasted.
• Strengthen trust and professionalism in your role.
• Reduce stress, confusion, and billing disputes.
• Ensure every shift you deliver aligns with NDIS expectations.

By the end of this program, you’ll know how to handle NDIS pricing, invoicing, and documentation like a professional — creating peace of mind for you, your participants, and their plan managers.

👉 NDIS Essentials – Part Two gives you the clarity, confidence, and compliance needed to deliver great support — every time, the right way.

Learning Time: 22 minutes

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