Support Worker Programs

Support Worker Programs: Confident Support, Real Outcomes

The Support Worker Programs are an eight-module training series designed to give disability support workers the tools, confidence, and practical strategies they need to deliver safe, ethical, and person-centred support. Each module blends real-world guidance with simple, practical resources to help workers build strong foundations, maintain professionalism, and create meaningful outcomes for participants.

What the Series Covers:

• Module 1: Getting Started as a Support Worker – Foundations for safe, confident practice

• Module 2: Know the Basics – Professionalism, record-keeping, boundaries, confidentiality

• Module 3: NDIS Mandatory Requirements – Essential compliance and training every worker must complete

• Module 4: Privacy, Boundaries & Safety – Protecting participants and yourself with professional clarity

• Module 5: Goal-Oriented Support – Connecting daily activities to NDIS goals and outcomes

• Module 6:  Promoting Independence (Not Dependency) – Supporting capacity-building through the “Do With, Not For” approach

• Module 7: Communication with Participants & Families – Building trust and empathy through effective communication

• Module 8: Getting to Know Your Participant – Person-centred practice through understanding needs, preferences, and routines

Each module includes downloadable tools and reflection guides that make learning practical, engaging, and easy to apply in everyday support work.

⚠️ Please note: each module is designed for one-time use only

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